Governing our store agreements

Terms of Service

Last Updated: November 10, 2026

Please read these Terms of Service carefully before accessing or placing an order at Nexus Digital Store. By accessing the site or purchasing digital products, you agree to be bound by these terms.

1. Purchase & Account Eligibility

Age Limit: By placing an order, you represent that you are at least 18 years old or possess parent/legal guardian permission to transact.
Account Accuracy: You agree to provide accurate and active email addresses, Discord usernames, or contact numbers so that we can successfully deliver your products.
Security: You are responsible for keeping your login credentials confidential and are fully accountable for all activities that occur under your user session.

2. Payment & Verification

Bank Transfers: All local orders require manual bank transfer payment. You must transfer the exact total shown during checkout.
Receipt Validation: You are required to upload a clear and unedited image of your bank receipt. We verify all transactions before releasing orders.
Fraud Prevention: Uploading fake, edited, or reuse of bank receipts is strictly forbidden and will lead to immediate account suspension and blacklisting.

3. Digital Product Delivery

Delivery Channel: Most streaming accounts, game keys, and digital products are delivered directly to you via your Discord workspace or registered email address.
Delivery Window: Most orders are completed within minutes of bank payment verification, though deliveries can occasionally take up to 24 hours depending on support hours and product stock.
Receipt Confirmation: Upon receipt of account credentials or activation codes, you must change your passwords immediately. We are not responsible for account recovery after delivery.

4. Refunds, Replacements & Warranties

Pre-Delivery Cancellations: You may request a cancellation and full refund on your pending order at any time before the digital product details have been sent to you.
No Post-Delivery Refunds: Due to the nature of digital keys, gift cards, and game credentials, all successful deliveries are final and non-refundable.
Product Warranty: Product descriptions list their specific warranties (e.g. 1 month, 6 months). If a streaming account encounters issues within the warranty period, we will offer a replacement or repair, provided you contact support with proof of the issue.

5. Code of Conduct & Moderation